Tribe Athletics Mobile Ticket Guide
Why Mobile Tickets?
- Safe, fast, and efficient!
- Easy to transfer tickets!
- Reduces the risk of lost, counterfeit, or stolen tickets.
Benefits:
- Easily transfer tickets to your friends and family.
- Avoid unnecessary wait times to enter the venue.
- Prevent tickets from being lost in the mail.
- Contactless and safe entry into games!
How Do I...
You Always Have Your Tickets With You!
As long as you have your smartphone, you will always have your tickets on hand! With your smartphone, you can access your tickets, anytime, anywhere!
Can't find your email with your tickets? Did you forget to add your tickets to your digital wallet? Click HERE to access your online ticket account!
Have You Heard of All-In-1?
Frequently Asked Questions
Q: What hardware and software do I need for mobile ticketing?
A: As long as you have a smartphone (iPhone, Android, etc.), you will be able to download, view, and scan your mobile tickets.
A: All iPhone's are pre-installed with the Apple Wallet app. Android users will need to download the Google Wallet app ahead of time.
Q: How does a mobile ticket work?
A: Once a ticket is purchased, you will receive an email with a link to download your ticket. If you purchased multiple tickets, be sure to click the black "Add to Digital Wallet" button underneath each mobile ticket.
Q: Can I download my ticket from a computer or tablet?
A: No. You must use a smartphone to download your tickets. However, you can transfer tickets to other people from a computer or tablet.
Q: What is ALL-IN-1?
A: ALL-IN-1 is a smart ticket that will simplify your digital wallet. Add each ALL-IN-1 ticket once per seat and it will automatically update to the next event. The ALL-IN-1 pass consolidates your entire sports season ticket into one mobile pass.
Q: When does an ALL-IN-1 ticket change to the next event?
A: The ALL-IN-1 ticket will update approximately seven (7) hours after an event has ended.
Q: How do I know if I have an ALL-IN-1 ticket?
A: When adding your mobile ticket, you will see ALL-IN-1 listed at the top right corner of the ticket.
Q: I deleted my ALL-IN-1 pass. Can I add it back to my Wallet?
A: Yes! All digital tickets be added by logging into your account. Click HERE to log into your Tribe Ticket Account.
Q: I am already at the venue, but have not downloaded my ticket. How can I still get into the venue?
A: If you have your smartphone, simply log in to your account to download your tickets. For smooth entrance, we highly recommend downloading your tickets before you arrive to the game.
Q: Are mobile tickets the same as a printed ticket?
A: Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by identifying counterfeit and stolen tickets.
Q: I have a screenshot of my ticket. Will that work at the gate?
A: No. Screenshots of a ticket or pictures of the barcode are not be valid for entry.
Q: Can I print my mobile tickets?
A: No. Mobile tickets cannot be printed onto paper and will not be readable with our scanners.
Q: Can I transfer my tickets after being downloaded to my Apple/Google Wallet?
A: Yes! Once the ticket transfer is complete, your original ticket will be voided and removed from your digital wallet.
Q: Will my season parking pass also be digital?
A: Parking passes will still be printed and can be picked up at a season ticket holder event. More information to follow!
Q: When can I access my tickets?
A: Season ticket holders will be able to view, download, and transfer their mobile tickets two weeks prior to the start of the season. You will be notified once tickets are in your online account and ready to manage.
A: Mini Plans and Single Game buyers can download tickets as soon as they are purchased.
Q: Who do I contact if I still need assistance?
A: For further questions or assistance, please contact the Tribe Ticket Office at 757-221-3340, or email TribeTickets@wm.edu.